INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. The product you see in the picture is exactly what you’ll receive. We take great care to ensure our photos accurately reflect the color, style, and details of each item. If there are any slight variations due to lighting or screen settings, we’ll always note them in the product description.

 
Where can I view my sales receipt?

Once your order is completed, a sales receipt will be sent to your email automatically. You can also view and download your receipt by logging into your account on our website and navigating to the Order History or My Orders section.

If you need further assistance, feel free to contact our support team at Info@cartelestatefashion.com.

 
How can I return an item?

We want you to love your purchase. If you're not completely satisfied, you can return your item within [ 14 days] of delivery.

To start a return:

  1. Visit our Refund and Returns Policy  or log into your account.

  2. Select the item you’d like to return.

  3. Follow the instructions to print your return label and ship the item back to us.

Please ensure the item is unused, in its original condition, and with all tags attached.
Note: Final sale items may not be eligible for return.

For more details, check our Refund and Returns Policy or contact us at Info@cartelestatefashion.com.

 
Where can I ship my order?

We currently ship orders to most locations in Kuwait. During checkout, you’ll be able to enter your shipping address and see if delivery is available to your region.

 
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS