Overview

Thank you for shopping at Cartel Estate Fashion. We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Refunds

We accept returns on eligible items within 14 days of the delivery date. To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition with tags attached.

  • Sale items and final clearance items are non-refundable unless faulty.

How to Initiate a Return?

To request a return, please email us at support@cartelestatefashion.com with your order number and reason for return. Once approved, we will provide you with return instructions.

Please note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Exchanges

Need a different size or color? No problem. We offer exchanges on eligible items within 14 days of delivery. To request an exchange:

  1. Contact us at support@cartelestatefashion.com with your order number and exchange details.

  2. Once your exchange is approved, send the item back using the instructions provided.

  3. We’ll ship your replacement item once we receive and inspect the original.

Faulty or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of receiving your order. We’ll make it right as quickly as possible at no cost to you.

 

Need help?

Contact us at Info@cartelestatefashion.com for questions related to refunds and returns.